Refund policy

Last updated: 8 October 2026

We want you to love your pages. If something isn't right, contact us at hello@thealtart.co or through our contact page, and we'll sort it out. This policy doesn't affect your statutory rights.

Damaged, faulty or wrong items

If your order arrives damaged, has a printing fault, or isn't what you ordered, send us your order number and a photo within 30 days of delivery. We'll reprint and resend it free, or give you a full refund if you'd prefer. You won't need to send the item back unless we ask, and if we do, we'll pay the return postage.

Under the Consumer Rights Act 2015 you have 30 days to reject faulty goods for a full refund. After that you're still entitled to a repair or replacement and, if that doesn't fix it, a refund. Faults that show up within 6 months of delivery are presumed to have been there on delivery unless we can show otherwise.

Changed your mind? (14-day cancellation)

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive it.

  1. Tell us within those 14 days by emailing hello@thealtart.co with your order number. You can use the model form below, but you don't have to.
  2. Send the items back within 14 days of telling us, to the returns address we'll email you when you tell us. You pay the return postage. Please use a rigid or board-backed envelope so the panels don't bend, and get proof of postage.
  3. Refund: we'll refund the price of the items and the standard delivery you paid within 14 days of receiving them back (or of you giving us proof of postage, if that comes first). Refunds go to your original payment method.

Items must come back in the condition you received them. If they've been handled more than you'd need to inspect them in a shop (for example written on, trimmed or damaged), we may reduce the refund to reflect the lost value.

If you chose a more expensive delivery option than our cheapest standard one, we only have to refund the cost of the standard option.

Items you can't return for a change of mind

  • Custom orders: designs made specially to your request (custom extensions, custom combo pages). These are made to your specification, so the 14-day cancellation right doesn't apply once we've started work. They're still covered if they arrive damaged or faulty, or aren't what we agreed.

Lost parcels

If your tracked parcel hasn't arrived within the expected time (see our Shipping policy), get in touch. We'll check the tracking with Royal Mail and send a free replacement or refund you if it's lost.

Model cancellation form

(Only fill in and send this form if you want to cancel your order. An email saying the same thing works just as well.)

To: The Alt Art Co (Jamie Rookyard), Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, hello@thealtart.co
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Order number: [ ]
Name: [ ]
Address: [ ]
Date: [ ]